Privacy Policy

1. Introduction

At Pradhan Packers & Movers, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we handle the information collected strictly through our lead-generation website and online inquiry forms.

By browsing our website or submitting a request for a moving estimate, you consent to the data collection and usage practices described in this document.

2. Information We Collect

Because our website operates as an inquiry platform, we collect information necessary to generate accurate moving estimates and contact you regarding your logistics needs. This includes:

• Personal Details: Your name, email address, and primary phone/WhatsApp number submitted via our forms.
• Relocation Data: Moving dates, pickup addresses, destination addresses, and basic inventory details provided to calculate estimates.
• Automated Usage Data: Your IP address, browser type, device type, and the pages you visit on our site, collected automatically via cookies.

3. How We Use Your Data

We do not process payments or finalize contracts online. Therefore, the data collected on this platform is strictly used to:

• Contact you directly to provide logistical estimates and moving consultations.
• Schedule physical or virtual surveys of your inventory based on your inquiry.
• Analyze website traffic to improve our user experience and service offerings.
• Comply with legal obligations regarding digital communications.

4. Third-Party Tracking & CRM Integration

To provide you with a seamless experience and to measure the effectiveness of our marketing, we integrate several trusted third-party tools into our website. When you submit an inquiry or browse our site, your data may be processed by:

• Google Analytics: We use this to understand how users navigate our site and to improve our digital infrastructure.
• Facebook Pixel: This tool helps us measure the success of our advertising campaigns and may be used to show you relevant Pradhan Packers ads on social media.
• Zoho CRM: When you submit a lead form, your contact details and moving requirements are securely pushed into our Zoho Customer Relationship Management system so our sales team can efficiently manage your quotation.

These third parties have their own strict privacy policies, and we do not sell your personal data to any external marketing agencies.

5. Data Retention & Marketing

Once your relocation service is completed, we may retain your basic contact information (email and phone number) in our CRM for administrative records, future service discounts, or occasional marketing communications regarding Pradhan Packers & Movers.

Your Right to Opt-Out: If you do not wish to be contacted for future marketing, or if you want your data completely erased from our Zoho CRM after your move is finalized, you may request full data deletion at any time by contacting our support team.

6. Data Security

We implement industry-standard digital security measures, including SSL encryption on our website, to ensure that the contact information and location data you submit through our inquiry forms is transmitted securely to our backend systems and CRM. Access to this data is strictly limited to authorized sales and logistics personnel.

7. Contact Us

If you have any questions about this Privacy Policy, the third-party tools we use, or if you would like to exercise your right to access or delete your data, please contact our administrative team: